Since 2004, the Immigration Department has introduced e-Channel in control points for Hong Kong residents to conduct self-service immigration clearance.
The e-Channel service has been subsequently extended to enrolled frequent visitors, Macau permanent residents, and Mainland residents by phases.
The e-Channel not only provides effective and speedy self-service immigration clearance for passengers, but also allows the Immigration Department to flexibly deploy the limited resources to the more needy service areas and to improve the overall efficiency as well as to reduce operational costs.
The e-Channel also showcases how the application of information technology can provide better public services and its benefits to sustain the economic and social development of Hong Kong.
