The Third Generation Mobilising System (TGMS) is a state-of-the-art and mission-critical mobilising and communications system comprising 21 sub-systems, which are fully integrated together using the Common Application Platform software running on Window architecture, to facilitate efficient and effective Fire Services responses to emergency services requested from the public round the clock.
TGMS adopts various advanced Information Communications Technologies in its 21 sub-systems which mainly include the Computer Telephony Integration technology to facilitate automatic call distribution in the Telephone System together with the Calling Line Identification System for the receipt of emergency calls from the public; different spatial information technologies such as global positioning system, dead reckoning, digital beacons transmitters/receivers and map matching software in the Automatic Vehicle Location System and Geographic Information System for identification of vehicle positioning; advanced searching algorithm in the Computerised Mobilising System for accurate searching of suitable fire engines/ambulances for dispatch; automatic broadcasting of dispatch messages to fire station through the Automatic Call-out System using text-to-speech software; and the Mobile Data Terminal installed onboard each fire engine/ambulance for data transmission to/from the Fire Services Communications Centre (FSCC) through the dedicated private and secured Wireless Digital Network and etc...
The commissioning of TGMS has not only enhanced the mobilising efficiency of Hong Kong Fire Services Department (HKFSD) through the accurate and efficient resources deployment but also increase the incident handling capacity to cater for the projected growth of call volume up to the year of 2015 without the provision of additional staff resources in the FSCC.
