Course Code: CPD0436/2021
GPM: General and Professional Matters
OSH: Occupational Safety and Health
OTM: Environment, Information Technology, Quality and Other Technical Matters not directly related to a Trainee's own discipline
FREE: Free Course
Course Name
Essentials of Mediation Skills in Workplace
14 April 2021 (Wed)
9:30am - 5:00pm
Organized by
Hong Kong Legal Training Institute
HKMA, 14/F, Fairmont House, 8 Cotton Tree Drive, Central, Hong Kong. (TBC)

Conflicts in the workplace need careful handling. Mediation skills offers important benefits to resolve workplace conflicts. The seminar or webinar situations mainly focuses on the learning and application of mediation skills to handle workplace common relationship issues that arise in the workplace. It also highlights, with a view to creating a sustainable and harmonious working environment.


Through this seminar or webinar, participants are provided with a comprehensive overview of the necessary knowledge and practical skills in relation to the mediation as applied in Hong Kong to their work for the better discharge of their duties.
The seminar or webinar will also cover the key review of cases, situations and legislations relevant to mediation and conflict resolution.


The seminar or webinar will be divided as below:-

  • Understanding the nature of workplace conflicts
  • Workplace applications of mediation skills
  • Theories and trend of mediation
  • Benefits of using mediation skill in the workplace
  • The process and roles of mediator
  • Mediation skills and practices for conflict resolution
  • Handling troubles and troublemakers in bargaining
  • Case reviews and situation studies

Cantonese (with English materials)


Please complete and return the standard reply form together with a crossed cheque made payable to “Hong Kong Legal Training Institute Ltd.” addressed to Hong Kong Legal Training Institute, Rm 503, Tower 2, Lippo Centre, Queensway, Admiralty, Hong Kong.


Email: or Tel: +852 2869 6322

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